Careers
Join Us at Accumulus
Working at Accumulus Synergy is more than a job, it’s a passion and a responsibility. We’re a community of diverse individuals driven by a common purpose — to accelerate the availability of therapies to patients through a global digital transformation.
Open Roles
Atlassian Admin
Background
Accumulus Synergy is a nonprofit trade association working on behalf of industry to address the global need for digital transformation. To help solve for this need, Accumulus is developing a transformative data exchange platform to enable enhanced collaboration and efficiency between life sciences organizations and National Regulatory Authorities worldwide. The Accumulus Platform aims to improve efficiencies in the regulatory process by leveraging advanced technology, including data science and AI, as well as tools for secure data exchange to improve patient safety, help reduce the cost of innovation, and ultimately bring patients safe and effective medicines faster. Accumulus is working with key stakeholders in the life sciences - regulatory ecosystem to build and sustain a platform that aims to meet regulatory, cybersecurity, and privacy requirements spanning clinical, safety, chemistry and manufacturing, and regulatory exchanges and submissions. Accumulus Synergy sponsors include Amgen, Astellas, AstraZeneca, GSK, Johnson & Johnson, Lilly, Merck, Pfizer, Roche, Sanofi, and Takeda.
Job Description
Accumulus is seeking an Atlassian Administrator. This will be a key role within the Information Technology Team, reporting directly to the Director of IT Operations. As the Atlassian Administrator, you will leverage your expertise to implement technical solutions and provide high-quality support for all aspects of Jira and Confluence. This includes design, implementation, documentation, training, and ongoing support.
Responsibilities
- Analyze, review, and document current functionality to identify areas for improvement.
- Create and manage user permissions for Atlassian tools based on project and team requirements.
- Perform system administration tasks, including data backups and scheduled jobs.
- Test new versions of tools and plug-ins to ensure compatibility.
- Enhance Jira security by setting appropriate access permissions for Jira projects and Confluence spaces.
- Create and maintain Jira filters, dashboards, workflows, fields, and overall administration.
- Collaborate with cross-functional teams to gather requirements and develop custom templates and workflows (including automation) using Atlassian products (Jira, Service Desk, and Confluence).
- Develop and maintain automation workflows across Atlassian tools, including administrative configuration and customization.
- Communicate and share knowledge effectively with both internal and external stakeholders.
- Manage multiple responsibilities and meet tight deadlines.
- Research and apply industry-standard methods and best practices.
- Conduct training sessions for employees on how to use Jira and Confluence, including new features and updates.
- Collaborate with business units to translate needs into actionable requirements using best practices.
Qualifications
- 3+ years of experience as a Jira Administrator, with experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
- Minimum of 3+ years of hands-on experience working with the Atlassian product suite, with specific focus on Jira and Confluence as a Project/Application Administrator.
- Expert-level Atlassian tool administration knowledge on Jira and Confluence.
- Ability to write custom JQL (Jira Query Language).
- Ability to construct custom dashboards using various filter types in Jira.
- Ability to construct Confluence pages and integrate Jira projects with Confluence pages.
- Experience in performing Atlassian installations, migrations, and plugin installations.
- Strong problem investigation and diagnosis skills.
- Experience creating and updating business requirements.
- Excellent written, oral, and meeting communication skills.
Benefits
While we hope the Accumulus mission is what really attracts you, we also have a lot to offer. Organizations are built by great people, and to attract great people you need to offer a great employee experience. Accumulus can provide:
- Competitive compensation with bonus plan
- 401(k) program with 3% contribution by Accumulus and immediate vesting
- A full insurance benefits package that includes multiple health plans, vision, dental, life, and disability
- Parental leave program that includes up to 16 weeks of 100% paid leave
- Unlimited paid time off
- 100% remote work. Accumulus is a fully remote organization and we intend to remain so
- Experienced leadership to mentor you. We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development. Learning opportunities abound.
Customer Support Engineer
Background
Accumulus Synergy is a nonprofit trade association working on behalf of industry to address the global need for digital transformation. To help solve for this need, Accumulus is developing a transformative data exchange platform to enable enhanced collaboration and efficiency between life sciences organizations and National Regulatory Authorities worldwide. The Accumulus Platform aims to improve efficiencies in the regulatory process by leveraging advanced technology, including data science and AI, as well as tools for secure data exchange to improve patient safety, help reduce the cost of innovation, and ultimately bring patients safe and effective medicines faster. Accumulus is working with key stakeholders in the life sciences - regulatory ecosystem to build and sustain a platform that aims to meet regulatory, cybersecurity, and privacy requirements spanning clinical, safety, chemistry and manufacturing, and regulatory exchanges and submissions. Accumulus Synergy sponsors include Amgen, Astellas, AstraZeneca, GSK, Johnson & Johnson, Lilly, Merck, Pfizer, Roche, Sanofi, and Takeda.
Job Description
Accumulus is seeking a Customer Support Engineer. This will be a key role within the Customer Support Team, reporting directly to the Director of Customer Support.
Starting day one, you will have the unique opportunity to support the growth of Accumulus Synergy through solving complex technical challenges, developing innovative solutions, and providing expert-level support to ensure platform reliability and optimal user experience for our pioneering regulatory data exchange platform.
Responsibilities
- Investigates and resolves escalated support cases from Tier 1, requiring advanced troubleshooting
- Develops and maintains technical documentation for complex troubleshooting procedures
- Collaborates with development teams to confirm bug reports and provide reproduction steps
- Configures workflows and automation rules within HelpDesk managed tools
- Conducts root cause analysis for recurring issues and proposes permanent solutions
- Mentors Tier 1 analysts on technical skills and troubleshooting methodologies
- Participates in the on-call rotation for critical issues outside business hours
- Works closely with the Director of Customer Support to spearhead new technical initiatives in order to automate processes and make platform data observable in existing DevOps managed tools
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related technical field, or equivalent experience.
- 3+ years of experience in technical support, software engineering, or similar technical role
- Strong troubleshooting skills with the ability to diagnose complex technical issues
- Experience with ticketing systems, workflow automation, and technical documentation
- Proficient in at least one programming or scripting language (e.g., Python, JavaScript, PowerShell)
- Knowledge of APIs, web services, and modern cloud-based applications
- Excellent communication skills with ability to explain technical concepts to various audiences
- Strong analytical and problem-solving capabilities
- Experience with DevOps tools and observability platforms
- Preferred:
- Experience with regulatory or life sciences software applications
- Familiarity with identity management systems like OKTA
- Knowledge of SaaS platform architectures and implementation
Benefits
While we hope the Accumulus mission is what really attracts you, we also have a lot to offer. Organizations are built by great people, and to attract great people you need to offer a great employee experience. Accumulus can provide:
- Competitive compensation with bonus plan
- 401(k) program with 3% contribution by Accumulus and immediate vesting
- A full insurance benefits package that includes multiple health plans, vision, dental, life, and disability
- Parental leave program that includes up to 16 weeks of 100% paid leave
- Unlimited paid time off
- 100% remote work. Accumulus is a fully remote organization and we intend to remain so
- Experienced leadership to mentor you. We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development. Learning opportunities abound.
Our Culture Pillars
Mission-Driven
We’re deeply motivated by our mission and the impact our work is making on citizens of the world. We strive to ensure our efforts produce tangible benefits that continually move our mission forward.
Empowerment
Everyone works differently, and we empower our employees to structure their work efforts to suit their needs while recognizing and balancing the needs of the business. We trust our employees to meet their deadlines and achieve great results.
Collaboration
The best work is done collaboratively. We design our day-to-day efforts and decision-making processes around cross-functional collaboration and knowledge sharing.
Innovation
We embody a mindset that challenges the status quo and embraces the unknown. We understand we’re venturing into uncharted territory and are driven to take calculated risks and work creatively. Responsible innovation is behind everything we do as we develop unprecedented solutions for a highly regulated industry.
Why Accumulus?
Meaningful
Impact
Be a part of something bigger than yourself. We’re working to transform industries, challenge conventions, and positively impact patient lives. With every project you undertake, you’ll have the satisfaction of knowing that you’re working toward accelerating therapies to patients around the world. Together, we can shape the future.
Growth &
Development
We value your development. At Accumulus, we aim to push the boundaries of what we can achieve together and strive to provide growth opportunities. As a part of our team, you’ll have the chance to collaborate and work on challenging projects. Additionally, we cultivate a culture that promotes leadership at all levels and have a rich pool of accomplished leaders who can mentor you at any stage of your career journey.
Diversity &
Inclusion
We believe people thrive when they’re respected and valued for being themselves. We celebrate diversity as a source of strength and innovation. At Accumulus, you’ll collaborate with talented individuals from various backgrounds, cultures, and experiences, creating a rich tapestry of global perspectives.
Work-Life
Balance
We understand that a well-balanced life leads to more creativity and productivity. At Accumulus, we’re people first and promote a healthy work-life balance. We also understand that when individuals thrive, Accumulus Synergy thrives, and transformational outcomes follow. Accumulus is a fully remote organization, and we intend to remain so.
TESTIMONIALS
“I am excited and honored to do my part in bringing life-saving therapies to patients globally. I get to go to work and know that my contributions are impacting real people in a profound way.”
Melody Chessia
Director of Product Management
“At Accumulus Synergy, we utilize cutting edge technologies. Our engineering team is comprised of highly skilled and knowledgeable individuals who collaborate effectively. Each team member brings immense value, and the atmosphere is collaborative, supportive and fun.”
Tara Czutno
Senior Engineer
“I get excited about coming to work every day because every day is different. There are always fresh challenges and it is amazing to be a part of the team that tackles those challenges head on as we look to transform the industry for patients.”
Jack Quigley
Chief Operating Officer
Careers
Join Us
Join our diverse and ambitious team driven to pave the way for advancements in the regulatory ecosystem through creative and innovative solutions.
Whether you’re an experienced professional, or just starting your career journey, if you’re motivated to make a difference, we want to hear from you.*
*Please review our Global Applicant Privacy Notice for more information on how we use your job application data.
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