Lessie Russell

Lessie RussellVice President of Business Development and Customer Success

Lessie Russell joins Accumulus Synergy as the Vice President of Customer Success and Business Development. She is known for designing best-in-class customer experiences that create strong customer loyalty. A transformational CX leader and strategist, Lessie brings extensive multi sector expertise in the delivery of global and enterprise-level customer-focused cultures, programs, departments, and CX teams.  Lessie is also committed to creating best in class employee experiences and CX mentorship; helping develop team members in achieving CX success as they grow their career and engage with others. Past industry partners have relied on her teams to create consistent and valued customer experience through strong service leadership skills, dedicated focus to understanding the customer journey, expert-level methodologies, and metrics that measure success.